Shipping Time Frames:

Packages will ship via USPS. Shipping estimates/rates are provided during checkout & are available depending on the weight of the items being ordered, and the shipping destination entered.

The shipping method chosen will be utilized in shipping your order once it leaves the facility and is separate from manufacturing & dispatching time frames.

International Shipping:

Buyers are responsible for any customs & import taxes that may apply, which are determined by your country's postal agency. Packages will be listed as a 'MEDICAL DEVICE' or 'MEDICAL SUPPORT'. All shipments to Canada and the United Kingdom will incur additional fees during the checkout process to account for customs duties and VAT fees (up to 20% for the UK).

All other international shipments will have no additional fees, but may be required to pay additional fees upon the time of delivery, or for release of their parcel, depending on their countries customs policies & fees.

Any fees due for delivery and parcels returned due to buyer not collecting their order from the delivery agency are the buyer's responsibility.

HEAGI is not liable for fees, returns, or delays due to any of the above. Please check with your countries importing policies for additional information if needed.